Frequently Asked Questions

We are so grateful for our amazing clients, and we want to show our appreciation for trusting us with your care, and for recommending us to your friends and family. For our current clients, refer a friend, and you will receive a $15 credit on your account to use for a future service. Credits can be used for any service and can be transferred between clients. Please remind your referral to mention it was YOU we have to thank!

 

*Referral credits are NOT available for referral for physiotherapy services, as per Physiotherapy Alberta regulations. Referrals must be new clients who have never booked or attended Bolder Health and Performance before. New referrals must attend their appointment for the referee to receive their credit of $15. Credits have no cash value and do not expire. 
We require 24 hours notice to cancel an appointment. All appointments cancelled within 24 hours will be charged a cancellation fee of $50. Illness and emergency circumstances are the exception to this rule. Please call the clinic to cancel if you become ill prior to your appointment and we would be happy to reschedule to a later date.
We request that if you are feeling sick, you reschedule your appointment.
We offer direct billing to extended healthcare plans which allow direct billing for physiotherapy and massage therapy.

 

We can not direct bill for osteopathy and athletic therapy at this time. However, there are many insurers that provide coverage for osteopathy; you will have to submit the receipt for this service on your own for reimbursement, should your plan cover this service.

 

All insurance companies and plans are different; We recommend asking your plan provider directly if they allow online direct billing for your specific plan.
We treat clients who have been involved in motor vehicle accidents (MVA).

 

What you need to know:

 

• When involved in an MVA, it is important to contact your insurer as soon as possible. It does not matter if you think you are at fault or if another party is at fault. If you are injured, you are entitled to treatment for your injuries.

 

• Within 10 days of the accident, you will need to fill out an AB-1 (Proof of Loss) insurance form. This form is your official statement to your insurance company regarding what happened and where you are feeling pain/ injured, and any other health concerns you have as a result of the accident. This form can be found online, from your insurance company, or we have them available at the clinics. We are able and happy to submit this form to your insurance company on your behalf.

 

• As soon as possible, book an appointment with one of our physiotherapists. They will also complete a form for your insurance company, called the AB-2 Assessment Form. This is the official diagnosis of your injuries from the car accident. This therapist will be your Primary Care Provider for your insurance claim and injury recovery. If you are booking your first appointment after an MVA online with one of our physiotherapists, please select an “MVA (Motor Vehicle Accident) – Initial Assessment” appointment. You may also contact us, and we will be happy to book your appointment for you.

 

• Depending on your diagnosis and degree of injury, you will initially be entitled to either 10 or 21 rehabilitation treatments to be used within 90 days of the accident. These treatments can be any combination of physiotherapy, chiropractic, or massage therapy. You will work with your Primary Care Provider to determine the best treatment plan for you, but ultimately, you choose what type(s) of treatment you receive and which practitioner(s) you choose to see. Our clinic can direct bill your car insurance company for your treatment.

 

• Accessing treatments will not cause any increase in your premiums, even if you are deemed to be at fault in the accident, as premium increases are determined by the number of at-fault accidents you have, not the cost of the accidents. If you are not feeling back to your pre-accident health status at the completion of the 90 days or your allotted number of treatments, our physiotherapist will request coverage for more treatment from your car insurance company. These benefits are called Section B benefits and are often a specific dollar amount or treatment visit amount for different practitioner types (chiropractic, physiotherapy, massage therapy, acupuncture, psychology etc.)

 

• If you have any questions or would like to book your MVA Initial Assessment appointment with one of our physiotherapists or treatment with another one of our clinicians, please contact us or book online.
We will try our very best to accommodate you depending on your needs. Our clinic is located on the second floor of Bolder Climbing Elevated.

 

Unfortunately, we do not have elevator or lift access to the second floor at this time, with stairs being the only means to the second floor. If you are not able to go up or down stairs, we would be happy to make recommendations for alternative locations at this time.

We do NOT have a contract with WCB. Therefore, if you have an injury related to work, we recommend you make a claim through WCB and attend a clinic that provides these services. We would be happy to recommend another clinic for WCB claims.

We do NOT have a contract with AHS for low-income or post-operative funded visits.

 

We would be happy to see you post-operatively and support you with your recovery. You would have to pay privately or use your extended health benefit if available.

Collection Notice – Health Information

Bolder Health and Performance collects your individually identifying health information through our online forms, appointment booking system, intake forms, and other services under the authority of Section 20(2) of Alberta's Health Information Act (HIA).

Kayla Eagle, as Custodian, and authorized affiliates collect, use, and disclose your health information only for purposes authorized under Section 27 of the Health Information Act, including:

  • Providing physiotherapy and other health services.

  • Determining or verifying your eligibility to receive health services or insurance benefits.

  • Communicating with other health care providers involved in your care where authorized by law.

  • Obtaining, processing, or verifying payment for health services, including direct billing where authorized by you.

  • Supporting clinic operations, including appointment scheduling, record management, quality improvement, auditing, evaluation, and other internal administrative purposes.

  • Carrying out any purpose authorized by the laws of Alberta or Canada.

Health information collected through our booking site and electronic forms is securely entered into and managed using Jane App, our electronic medical record and practice management system, for the purposes of scheduling appointments, maintaining health records, documenting care, communicating with patients, processing billing, and supporting authorized clinic operations.

Bolder Health and Performance is committed to protecting the privacy and confidentiality of your health information. Administrative, physical, and technical safeguards are in place to protect your information in accordance with the Health Information Act.

Please note: Certain services offered by Bolder Health and Performance may be governed by Alberta's Personal Information Protection Act (PIPA) rather than the Health Information Act. Where different privacy legislation applies, we will collect, use, and protect your personal information in accordance with the applicable legislation.

If you have questions about the collection, use, disclosure, or protection of your health information, or wish to request access to or correction of your health information, please contact:

Privacy OfficerBolder Health and Performance12686 48 Street SECalgary, AB T2Z 0B1

Phone: (403) 930-3544

Email: admin@bolderhealth.ca