Below are a number of frequently asked questions regarding some of our policies and information about our clinic. If you have any further questions, please don’t hesiate to contact us directy.
Below are a number of frequently asked questions regarding some of our policies and information about our clinic. If you have any further questions, please don’t hesiate to contact us directy.
We are so grateful for our amazing clients, and we want to show our appreciation for trusting us with your care, and for recommending us to your friends and family.
For our current clients, refer a friend, and you will receive a $15 credit on your account to use for a future service. Credits can be used for any service and can be transferred between clients. Please remind your referral to mention it was YOU we have to thank!
*Referral credits are NOT available for referral for physiotherapy services, as per Physiotherapy Alberta regulations. Referrals must be new clients who have never booked or attended Bolder Health and Performance before. New referrals must attend their appointment for the referee to receive their credit of $15. Credits have no cash value and do not expire.
This June Bolder Health and Performance celebrates one year in business.
To celebrate, we are offering our clients 10% off all massage and osteopathic manual therapy appointments attended throughout the month of June.
We require 24 hours notice to cancel an appointment. All appointments cancelled within 24 hours will be charged a cancellation fee of $50. Illness and emergency circumstances are the exception to this rule. Please call the clinic to cancel if you become ill prior to your appointment and we would be happy to reschedule to a later date.
We request that if you are feeling sick, you reschedule your appointment.
At Bolder Health and Performance we protect patient privacy by:
Information collected
The personal information collected is required to provide you with physiotherapy, osteopathy, chiropractic, and massage therapy services and facilitate payment for services rendered.
What do we use your information for?
We use contact information to open and update your patient file, invoice for services, remind you of appointments and/or the need for further treatment, and to provide informational materials about our clinic. We use health information to assess, diagnose, provide, and evaluate physiotherapy, osteopathic, massage therapy and/or chiropractic treatment. We use financial information to arrange payment for these services rendered.
With whom do we share your information?
Note: Personal information can also be disclosed without your consent if we are required to do so by law.
How we protect your personal information
Accessing and correcting your personal information
You can get access to view your personal information by asking a staff member who may refer you to our privacy officer. We will attempt to help you understand the reasons we collect, store and use the information in your records.
You may request a change to your personal information if it is inaccurate, incomplete, no longer current, or if you believe there is a factual mistake.
You can also request a copy of your patient record. Requested copies will be provided in a reasonable period. If there is a charge for the cost of producing a copy, we will advise you of the cost in advance.
How long is information kept?
We are required by legislation to keep records containing personal information for 10 years from the last date of service. Or in the case of a minor, 10 years past the minor’s eighteenth birthday. After that time, we shred paper records and delete electronic ones. When discarding hardware, we ensure the hard drive is destroyed.
We offer direct billing to extended healthcare plans which allow direct billing for physiotherapy , chiropractic, and massage therapy.
We can not direct bill for osteopathy at this time. However, there are many insurers that provide coverage for osteopathy; you will have to submit the receipt for this service on your own for reimbursement should your plan cover this service.
All insurance companies and plans are different; We recommend asking your plan provider directly if they allow online direct billing for your specific plan.
We treat clients who have been involved in motor vehicle accidents (MVA).
What you need to know:
We will try our very best to accommodate you depending on your needs.
Our clinic is located on the second floor of Bolder Climbing Elevated.
Unfortunately, we do not have elevator or lift access to the second floor at this time, with stairs being the only means to the second floor. If you are not able to go up or down stairs, we would be happy to make recommendations for alternative locations at this time.
We are trying our best to improve the accessibility of our clinic, and are looking into adding a stair lift in the future.
We do NOT have a contract with WCB. Therefore, if you have an injury related to work, we recommend you make a claim through WCB and attend a clinic that provides these services. We would be happy to recommend another clinic for WCB claims.
We do NOT have a contract with AHS for low income or post-operative funded visits.
We would be happy to see you post-operatively and support you with your recovery. You would have to pay privately or use your extended health benefit if available.